Overview
We want you to be happy with your purchase. Our refund and returns policy lasts 30 days from the date of purchase; after that, we’re unable to offer a full refund or exchange.
To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it. You’ll also need to provide a receipt or other proof of purchase.
Refunds
Once we receive and inspect your return, we’ll email you to confirm we’ve received it. That email will also let you know whether your refund has been approved.
If approved, your refund will be processed automatically to your original method of payment within 3 business days.
Late or missing refunds
If your refund hasn’t shown up yet:
- Double-check your bank account.
- Contact your credit card company: refunds can take a few days to post officially.
- Contact your bank: there’s often additional processing time before a refund appears.
If you’ve done all of this and still haven’t received your refund, reach out to us at Support@PrecisionQP.com.
Sale items
Only regular-priced items are eligible for a refund. Sale items are final sale and cannot be refunded.
Exchanges
We only replace items that arrive defective or damaged. If you need to exchange an item for the same product, email us at Support@PrecisionQP.com, and we’ll walk you through the steps.
Shipping returns
To return a product, email Support@PrecisionQP.com to let us know you’d like to send an item back. Please include a note inside your return package with your name and original order number so we can match it to your purchase.
You’re responsible for your own return shipping costs, which are non-refundable; if a refund is issued, the cost of return shipping will be deducted from it. Delivery times for exchanged items may vary depending on your location.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance; we can’t guarantee that we’ll receive your returned item.
Need help?
If you have any questions about refunds or returns, contact us at Support@PrecisionQP.com.
